Frequently Asked Questions
What are the hours of operation for ticket sales and questions via phone?
From September to June, Lake Tahoe Shakespeare Festival's phone ticket sales and customer service are available from 9am-4pm PST, Monday through Friday. In July and August, Lake Tahoe Shakespeare Festival's phone ticket sales and customer service are available from 6am-6pm PST, Monday through Saturday and 6am-5pm PST on Sundays. Please call 1.800.74 SHOWS to reach a friendly Lake Tahoe Shakespeare Festival representative to process your ticket purchase and/or answer any questions that you have.
What time should I arrive and when do the plays typically end?
Parking is free after 5:00 pm for Festival guests, which is also when the beach-goers at Sand Harbor start to leave, so after this time seems to be optimal. Our main gate opens at 5:30 pm for access to our concession and theater for pre-performance gathering. There is no need to line up early to secure your seat, as seating is assigned in all sections except Upper and Side Galleries. Upper and Side Gallery guests may want to arrive a little early to get settled in these first come first served sections. Performances begin at 7:30 p.m. every night of the week. Show times vary, but typically end approximately 2-1/2 hours later, including a 15 minute intermission. Patrons arriving after a play has begun will be seated at the discretion of the House Manager. As a helpful reminder, it is very dark after the performance when getting back to your vehicle in the parking lot, so bring a flashlight to help you find your car.
How are the sections numbered? (i.e. I'm sitting in seats 2 and 4. Are they together?)
The manner in which the seats are numbered varies depending on the area of the theater you're sitting in. The Premium and Lower Gallery Reserved sections are separated by odd and even numbers. Odd numbers indicate seats on the left side of the house and even numbers indicate seats on the right side of the house. Therefore, if you have tickets for Row H, Seats 2 & 4, your seats will indeed be next to each other. The Premium section contains Rows A to F. Café Tables are Row G (regardless of the row in which they are located).The Lower Gallery section contains Rows H to X. Seat numbers start at the middle aisle and work out- either left (odd numbers) or right (even numbers). Upper and Side Gallery offer open (or general admission) seating. These sections are not assigned (any GA row/seat number referenced on your ticket is for inventory purposes only). Click here for more information on seating sections. Click Here for seating options page
Can my tickets to be mailed to me?
In an effort to maximize our resources, Lake Tahoe Shakespeare Festival does not fulfill ticket orders by mail. You may select to receive "Print at Home" tickets via email or have them held for pick up at our box office at Sand Harbor at Lake Tahoe Nevada State Park.
I understand that the Festival doesn’t give refunds but what if I want to exchange my tickets for another date? Also, if I cannot go can I give my tickets to a friend?
The Festival permits ticket exchanges for performances within the same season. Ticket exchanges must be made 24 hours prior to the originally scheduled performance curtain times. A $5 per ticket fee will be charged. All exchanges are subject to availability and certain restrictions may apply. Tickets are also transferable; you may give your tickets to a friend if you cannot use them. Tickets returned to our Box Office qualify as a tax-deductible donation if received 24 hours prior to a performance.
Where is the Lake Tahoe Shakespeare Festival's Box Office?
Prior to the first public performance, the Lake Tahoe Shakespeare Festival's Box Office is located at the D. W. Reynolds Community Non-Profit Center (The Parasol Building, 948 Incline Way, Incline Village, NV 89451) and is open from 9am-5pm, Monday-Friday.
After the first public performance the Lake Tahoe Shakespeare Festival's Box Office is moved to Sand Harbor at Lake Tahoe Nevada State Park, 2005 Highway 28, Incline Village, NV 89451 and is open from 5:00-8:00 pm, seven days a week.
Is it open seating once you enter the amphitheatre?
The theater is a natural sand amphitheater overlooking Lake Tahoe. Seating is assigned in the Premium & Café Table and Lower Gallery seating sections. The Upper & Side Gallery offers open (or general admission) seating available on a first-come-first-served basis (any GA row/seat number referenced on your ticket is for internal inventory purposes only). Chairs are pre-set in ALL seating sections; personal chairs are not allowed.
How are the weather conditions during late summer?
Typically, July and August present ideal conditions for outdoor theater. However, weather changes quickly in the Sierras. Temperatures in the summer months range from highs in the 80-90s and lows in the 45-60s. The evenings can become chilly. Come prepared with layers to stay comfortable through the performance. Check the current weather conditions before starting out for the performance site.
What if it rains?
The show will go on in light rain, please plan and dress for the weather including a poncho, seat cover and warm/dry clothing. In the unlikely event that a performance may be rescheduled due to weather, every attempt will be made to honor that evening's ticket at another performance in the same season. If you have questions about this policy please call (775) 832-1616. Management will take into consideration many factors when assessing the situation that presents itself during the evening of the show. Please note the general rain policy that follows. Management reserves the right to alter the policy as necessary.
Should there be rain prior to curtain the Festival is prepared to hold for rain up to one half hour. If the rain has stopped to a point where the deck can be dried, the performance will occur. If the rain has not stopped by half hour after scheduled curtain time, after consultation with stage and house management, the show will be cancelled, actors and crew dismissed and patrons will be offered rain checks. There are no refunds due to weather.
Please note this is a general rain policy; Festival management reserves the right to alter the policy as necessary.
Are food and beverage available? Can we bring our own food and beverages?
Shakespeare's Kitchen features a fabulous selection of entrees, appetizers and snacks for every price range including appetizers, tacos, hot & cold sandwiches, gourmet burgers, meal-sized salads, and desserts. We also offer a full bar providing fine wines, beer, cocktails and soft drinks. Dine at our picnic tables or bring your meal to your seats. Premium and Cafe Table seating patrons enjoy wait service in their seating section to offer a truly first-class theatre experience. To take advantage of the wait service, guests must be seated by 6:30 and orders placed by 6:45 pm. Dinner, drinks and gratuity are not included in ticket price.
The Festival encourages its patrons to make their evening at Sand Harbor a special event and dine at our on-site restaurant. However, you are welcome to bring your own picnic dinner. Enjoy your picnic at our picnic tables or take your food to your seats. For picnicking at your seats in Lower, Upper, & Side Gallery, cooler size is limited to 14″ long x 9″ high x 10″ wide; your cooler or bag/backpack should be able to fit between your feet to allow guests to safely pass in the aisles. Due to space restrictions, coolers are not allowed in the Premium or Café Table seating section. Our theater staff will assist you in relocating larger coolers that do not allow for safe passage between the aisles. We strongly encourage guests to limit glass or "breakable" items when visiting the beach.
Can I bring a cooler?
Due to limited space in Premium and Cafe Table Seating, coolers are not permitted in these sections. Small coolers are allowed in our Lower, Upper, and Side Gallery seating sections. Cooler size in these sections is limited to 14″ long x 9″ high x 10″ wide; your cooler or bag/backpack should be able to fit between your feet to allow guests to safely pass in the aisles. Our theater staff will assist you in relocating larger coolers that do not allow for safe passage between the aisles.
What if I use a wheelchair or have a mobility impairment?
Wheelchair and accessible seating is available, as are assisted listening devices. Please call the Box Office to order your tickets and make these arrangements at 1-800-74-SHOWS.
Are there any "little details" I might need to know?
- For the enjoyment of all guests, we do ask that you limit the amount of movement during the performance. Although we will not prevent you from leaving your seat during a performance, we ask that you limit this if possible by waiting until intermission. If you do leave the amphitheater, you may be asked to wait to re-enter until a suitable break in the performance.
- Even though we are an outdoor venue,smoking of any kind is not allowed in the concession area or amphitheater area. There is a designated area for smoking, outside the entrance to the theater. Please note that from time to time the Sand Harbor at Lake Tahoe Nevada State Park may ban all smoking entirely if there is a high fire danger warning in effect.
- Cameras and photos are ok prior to the performance; however, capturing photos, video, or audio of the performance is strictly prohibited due to Equity Actors’ rules.
- We recommend that you bring a flashlight in order to return to your car safely after the performance.
- There are no ATM or cash back options available at the Festival. The Festival does accept VISA, MasterCard, American Express and Discover Cards for purchases made at the Box Office, Shakespeare's Kitchen and the Gift Shop.
- Animals are not allowed at Sand Harbor at Lake Tahoe Nevada State Park or at the Festival. Pets may not be brought and left in the car. For the safety and well being of your pets, please make alternative arrangements for their care. Pets left in cars at the State Park may be removed by State personnel, and are subject to fine. Service animals are allowed, when trained to perform tasks for patrons with disabilities. Therapy animals are not permitted.
Will I be able to hear the show?
All of our theatrical production make use of amplified music, sound and lighting effects. We also offer assistive listening devices free of charge to any patron interested.
Do you use lighting and sound effects?
All of our theatrical productions make use of music, sound and lighting effects.